Zoom, UNC’s remote conferencing tool, is available to all students, faculty and staff.

Zoom allows for video, audio and screen sharing for up to 300 participants. It can be used from any computer, laptop, tablet or mobile device. Zoom also works with rooms equipped for video conferencing.

General Questions & Requests

Time Sensitive Incidents (During class hours)
  • Chat Service routed to Gillings SPH IT Staff: https://help.unc.edu/ *select the blue chat icon, bottom right of the web page*
    Available: 8 a.m. - 5 p.m. (Monday-Friday)
  • Gillings Audio Visual Services Phone: 919-966-6536
Helpful links for Gillings faculty and staff teaching or working remotely:
Launch Zoom.

Getting Started

If you're brand new to Zoom at UNC, take a look at Zoom Getting Started for instructions on how to set up your account.

Before you use Zoom, you must install the Zoom software for your device. Start by going to the Zoom Download Center or go to unc.zoom.us and select "Download" in the footer.

It’s a good idea to install that software ahead of time so it doesn’t delay your first meeting. However, if you haven’t yet done that, Zoom will automatically start downloading the application to your device when you click on a meeting link. You’ll need to install it before you can start your meeting.

We also recommend reading through our Remote Conferencing Best Practices page for some helpful tips to ensure the best possible conferencing experience.

Zoom Meetings (Campus)

All UNC faculty, staff and students now have access to Professional Level Accounts with ZOOM. These accounts will allow up to 300 users to all talk, be seen, and share their screens with each other, as though everyone is sitting in a virtual conference room. Select the “LAUNCH ZOOM” button to get started.

Zoom Webinars (Gillings)

With Zoom, not all online meetings are “Webinars.” Zoom Webinars are Broadcast style large online video streams where up to 500 Viewers can watch a presentation from one or a small group of Presenters. Viewers do not have microphone or camera access, but can communicate with the Presenters only by text-based chat.

To enable Webinar functionality for an event, please submit a Zoom Webinar Request.

Please note: AV Services has a Limited number of Webinar Licenses available for Temporary check-out. Please allow at least three days prior to your event for processing this request. Submitting a request fewer than three days before your event may prohibit service.

Classroom Use (Gillings)

Browse to Camera Enabled Rooms to view Gillings School classrooms that include an advanced camera system or webcam to remote conference from. PLEASE NOTE: Basic rooms and conference rooms not listed will require a laptop or conference camera that can be checked out from AV Services.

Zoom Recording

Users have the following options to record Zoom Sessions: 1. Local Device Recording 2. Short-Term Cloud Recording (Gillings) Visit the Recording in Zoom page. FERPA Compliance: Public recordings cannot capture any student identifying data (including images, names and voices) without express written consent from the students. (We can provide a media release form (PDF) for you to use to get consent). Visit Rice University’s FERPA and Lecture Capture FAQs for more details. Note: If you are recording a meeting in an advanced classroom or auditorium, please contact AV Services to discuss your recording options.

Remote Conferencing Best Practices

Whether you are using Zoom or another web conferencing platform, there are a few things you can do to help ensure good quality communication. Visit the Remote Conferencing Best Practices page.

Zoom Security Recommendations

Zoombombing is a new form of trolling in which a participant uses Zoom’s screensharing and chat features to interrupt and disrupt meetings and classes. Below are some strategies you can use to prevent and manage Zoombombing attempts in your virtual meetings. First Things First

  • Start ALL meetings and classes by logging into Zoom at unc.zoom.us.
  • Logging in ensures you have all the controls and features to manage your meetings.
  • Your Zoom Application on your computer can be set to automatically log in. Just open your Zoom Application and click the Settings gear in the top right corner, then check the box for “Start Zoom when Windows/Computer Starts.”
  • Open your Zoom Application and click the account icon in the Top Right, then click Check for Updates to ensure you have access to the latest and strongest Security features, update your software.
Suggested Zoom Security Features

Gillings Zoom and HIPAA

Zoom has signed a Business Associate Agreement (BAA) with the University of North Carolina Chapel Hill to allow users to connect with Zoom in accordance with Health Insurance Portability and Accountability Act (HIPAA) guidelines. The agreement permits a user’s Zoom account to be placed into a HIPAA compliant space that is configured to protect the security and privacy of Protected Health Information (PHI). A Gillings IT representative will need to provide an initial consultation to access specific HIPAA needs and requirements. To request a consultation and account transfer, please submit a help ticket.

Changing a user account's status into a HIPAA compliant account will restrict a number of features within Zoom. Below details the restrictions required by Zoom and additional restrictions placed by the university to further protect users and data:

Restrictions Required by Zoom

  • Accounts are NOT allowed to use the Cloud Recording feature. However, local recording to a computer device is permitted.
  • Device / User information is restricted from user access. Although users are able to see screen names during meetings, device or user names are unable to be stored or retrieved and are anonymous in reports.
  • Users are unable to copy and paste text or images through the chat screen.
  • Require encryption for 3rd party videoconference system endpoints (H.323/SIP) for all members of the account. Note, some H323 or SIP devices may not be able to support this level of encryption and therefore will not be able to connect to Zoom meetings.

Restrictions Required by UNC-Chapel Hill Campus
  • Requires a password when scheduling new meetings
  • No File Transfer through in-meeting chat
  • No auto-saving of chat conversations
  • No live stream meetings to Facebook, YouTube, etc
  • No access Remote Control Feature
  • No access to Far-End Camera Controls
  • No Meeting Host 1:1 Remote Support
The HIPAA compliant settings in these accounts are not intended for short-term use and not to be changed on per event basis. If you have questions regarding the Zoom HIPAA Sub Account, contact

Gillings AV Services
Phone: (919) 966-6536
Email: sph_av@unc.edu

Support

Gillings Zoom Training

To sign up and reserve a seat, please access the following URL at least one day prior to the selected workshop: https://sph.unc.edu/iis/zoom-training-registration-form/

Zoom provides around the clock technical support by phone, chat, and request form. For troubleshooting log in issues, contact the ITS Service Desk.

The Zoom Support Center offers help documents and video tutorials. You can also register for live training or view recorded training sessions.

Please direct all webinar token and cloud recording questions to Gillings Instructional Media Services.