Zoom, UNC’s remote conferencing tool, is available to all students, faculty and staff.

Zoom allows for video, audio and screen sharing for up to 300 participants. It can be used from any computer, laptop, tablet or mobile device. Zoom also works with rooms equipped for video conferencing.

General Questions & Requests

Time Sensitive Incidents (During class hours)
  • Chat Service routed to Gillings SPH IT Staff: https://help.unc.edu/ *select the blue chat icon, bottom right of the web page*
    Available: 8 a.m. - 5 p.m. (Monday-Friday)
  • Gillings Audio Visual Services Phone: 919-966-6536
Helpful links for Gillings faculty and staff teaching or working remotely:

Zoom Services Status

Urgent Remote Teaching Update - 3/18/2020

Launch Zoom.

Getting Started

If you're brand new to Zoom at UNC, take a look at Zoom Getting Started for instructions on how to set up your account.

Before you use Zoom, you must install the Zoom software for your device. Start by going to the Zoom Download Center or go to unc.zoom.us and select "Download" in the footer.

It’s a good idea to install that software ahead of time so it doesn’t delay your first meeting. However, if you haven’t yet done that, Zoom will automatically start downloading the application to your device when you click on a meeting link. You’ll need to install it before you can start your meeting.

We also recommend reading through our Remote Conferencing Best Practices page for some helpful tips to ensure the best possible conferencing experience.

Zoom Meetings (Campus)

All UNC faculty, staff and students now have access to Professional Level Accounts with ZOOM. These accounts will allow up to 300 users to all talk, be seen, and share their screens with each other, as though everyone is sitting in a virtual conference room. Select the “LAUNCH ZOOM” button to get started.

Zoom Webinar (Gillings)

With Zoom, not all online meetings are “Webinars.” Zoom Webinars are Broadcast style large online video streams where up to 500 Viewers can watch a presentation from one or a small group of Presenters. Viewers do not have microphone or camera access, but can communicate with the Presenters only by text-based chat.

To enable Webinar functionality for an event, please submit a Zoom Webinar Request.

Please note: AV Services has a Limited number of Webinar Licenses available for Temporary check-out. Please allow at least three days prior to your event for processing this request. Submitting a request fewer than three days before your event may prohibit service.

Classroom Use (Gillings)

Browse to Camera Enabled Rooms to view Gillings School classrooms that include an advanced camera system or webcam to remote conference from.

PLEASE NOTE: Basic rooms and conference rooms not listed will require a laptop or conference camera that can be checked out from AV Services.

Zoom Recording (Campus and Gillings)

Users have the following options to record Zoom Sessions:

  1. Local Device Recording
  2. Short-Term Cloud Recording (Gillings)
Click for Zoom Recording instructions.

FERPA Compliance: Public recordings cannot capture any student identifying data (including images, names and voices) without express written consent from the students (we have a media release form for you to use to get consent). Visit Rice University’s FERPA and Lecture Capture FAQs for more details.

Note: If you are recording a meeting in an advanced classroom or auditorium, please contact AV Services to discuss your recording options.

Remote Conferencing Best Practices

Whether you are using Zoom or another web conferencing platform, there are a few things you can do to help ensure good quality communication.

Visit the Remote Conferencing Best Practices page.


Gillings Zoom Training
To sign up and reserve a seat, please access the following URL at least one day prior to the selected workshop: https://sph.unc.edu/iis/zoom-training-registration-form/

Zoom provides around the clock technical support by phone, chat, and request form. For troubleshooting log in issues, contact the ITS Service Desk.

The Zoom Support Center offers help documents and video tutorials. You can also register for live training or view recorded training sessions.

Please direct all webinar token and cloud recording questions to Gillings Instructional Media Services.


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