Zoom, UNC’s video and web conferencing tool, is available to all students, faculty, and staff. Zoom allows for video, audio, and screen sharing for up to 100 participants. It can be used from any computer, laptop, tablet, or mobile device. Zoom also works with rooms equipped for video conferencing.

For more information about the campus’ new Zoom service, visit Carolina’s New Zoom Website.

Getting Started

If you’re brand new to Zoom at UNC, take a look at Zoom Getting Started for instructions on how to set up your account.

Before you can use Zoom, you must install the Zoom software for your device. Start by going to the Zoom Download Center or go to unc.zoom.us and click Download in the footer.

It’s a good idea to install that software ahead of time so it doesn’t delay your first meeting; however, if you haven’t yet done that, Zoom will automatically start downloading the application to your device when you click on a meeting link. You’ll need to install it before you can start your meeting.

We also recommend reading through our Remote Conferencing Best Practices page for some helpful tips to ensure the best possible conferencing experience.

Zoom Meetings (Campus)
All UNC Faculty, Staff, and Students now have access to Professional Level Accounts with ZOOM. These accounts will allow up to 100 users to all talk, be seen, and share their screens with each other, as though everyone is sitting in a virtual conference room. Click the “LAUNCH ZOOM” button above to get started.

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Zoom Webinar (Gillings)
With Zoom, not all online meetings are “Webinars.” Zoom Webinars are Broadcast style large online video streams where up to 500 Viewers can watch a presentation from one or a small group of Presenters. Viewers do not have microphone or camera access, but can communicate with the Presenters only by text-based chat.

To enable Webinar functionality for an event, please submit a Zoom Webinar Request.

Please note:  AV Services has a Limited number of Webinar Licenses available for Temporary check-out. Please allow at least 3 days prior to your event for processing of this request. Submitting a request fewer than 3 days before your event may prohibit service.

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Classroom Use (Gillings)
Browse to Camera Enabled Rooms to view SPH classrooms that include an advanced camera system or webcam to remote conference from.

PLEASE NOTE: Basic rooms & conference rooms not listed will require a laptop or conference camera that can be checked out from AV Services.

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Zoom Recording (Campus & Gillings)
Users have the following options to record Zoom Sessions:
1) Local Device Recording
2) Short-Term Cloud Recording (Gillings)

Click for Zoom Recording instructions.

FERPA Compliance: Public recordings cannot capture any student identifying data (including images, names and voices) without express written consent from the students (we have a media release form for you to use to get consent). Visit Rice University’s FERPA and Lecture Capture FAQs for more details.

Note: If you are recording a meeting in an advanced classroom or auditorium, please contact AV Services to discuss your recording options.

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Video Tutorials

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Support
GILLINGS ZOOM TRAINING
To sign up and reserve a seat, please access the following url at least 1 day prior to the selected workshop:
https://sph.unc.edu/iis/zoom-training-registration-form/

Zoom provides around the clock technical support by phone, chat, and request form. For troubleshooting log in issues, contact the ITS Service Desk.

The Zoom Support Center offers help documents and video tutorials. You can also register for live training or view recorded training sessions.

Please direct all webinar token and cloud recording questions to Gillings Instructional Media Services.

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