Audio/Visual Equipment Checkout
Faculty, staff and students may check out a variety of portable equipment and accessories from 233 Rosenau Hall, including laptop computers, camcorders, projectors, portable speakers, webcams and many other items. The AV Reservation Form allows you to view and reserve equipment. See the A/V Equipment section at left for more information.
We manage and maintain technology located in the classrooms and central conference rooms in Rosenau and McGavran-Greenberg Halls, and in the Michael Hooker Research Center. See the Centrally Managed Classrooms for a list of supported classrooms and information about the specific technology setup in each room. Please note that the list does NOT include rooms managed by individual departments.
For more information, or to schedule an equipment demo in any room, contact Instructional Media Services (IMS) at 919-966-6536 or email at firstname.lastname@example.org.
Educational Technology Support
We provide training and assistance with managing courses taught in Canvas and related technologies. We also offer support for using other teaching and learning technologies such as Panopto, VoiceThread, and a variety of tools for creating and sharing online content and multimedia.
For more information, or to contact us, see our Canvas and Educational Technology page.
We provide setup, monitoring and enhancements for the School’s main databases and data marts and assist with other database requests as available. We also support MIS, a financial accounting system used by SPH and a number of other schools and units on campus.
Desktop and Laptop Support
We set up and configure new university-owned computers, including file transfers from old computers. We resolve hardware and software problems upon request, and test, install and troubleshoot OS updates and software as needed. We also provide instructions for the setup of personal mobile devices for use with campus email.
Service is available by calling 962-HELP, submitting a ticket at help.unc.edu/help/olhr/, or by walk-in to 223 Rosenau Hall (technicians are often away assisting other clients). See the Request Help section for directions on submitting a help ticket. Please note that this service is fee-based.
File Services and Printing
We manage and troubleshoot the central School file share (H: drive). This includes assistance with the setup of new shares and the assignment of access rights to individuals or groups. We can also arrange for larger amounts of file space (> 200 GB) upon request – this is a fee-based service offered by the campus. We also assist with the connection of printers to the network and troubleshoot printer network connections.
We work to prevent, investigate, and remedy IT security incidents such as malware attacks. We also provide security assessments on request.
All classrooms and most conference rooms in the School are equipped with remote conferencing equipment. To learn more about the remote conferencing service, please visit our Zoom Conferencing page.
We maintain the Gillings School’s website, including troubleshooting, bug fixes and new features. We can provide advice and referrals regarding other web projects, including the campus WordPress site web.unc.edu.