The Epidemiology IT team are available to faculty, staff, and students for consultations, installations, tech purchases, and troubleshooting.
IT support is available during normal University business hours and tickets are typically resolved within 3 business days.
Request services or report an issue:
To submit a HELP request click here!
UNC IT Resources:
- UNC Safe Computing
- UNC Data Storage Offerings
- UNC ONYEN Services (including Duo and Microsoft 2-Step Authentication)
- UNC Software Acquisition
- UNC Research Computing
Remote Teaching and Working Resources:
- General
- Instructors
- Step-by Step Guide to Setting up, Hosting, and Recording your Classes in Zoom
- UNC Keep Teaching
- Short Guide: Meet with your Students Online
- Video: Preparing to Teach Remotely
- One-on-One Consultations: Instructional Design Consultations
- Zoom
- Launch Zoom: Sign in to UNC Zoom Browser or UNC Zoom Client
- Security: Adjust your settings to prevent uninvited guests from joining your sessions. See Keep Teaching: Securing Zoom for additional recommendations.
- Basics:
- Attendee: Attendee Controls in a Meeting
- Breakout Rooms: Enabling Breakout Rooms
- Hosting: Host and Co-Host Controls in a Meeting
- Screen Sharing: Sharing your Screen and Using Annotation Tools
- Schedule a Meeting: Schedule a Meeting
- Shortcuts: Hot Keys and Keyboard Shortcuts
- Recording:
- Only the host, co-host, or alternate host can record. When you Schedule a Meeting, you are the host and you can add an Alternative Host (Onyen@email.unc.edu). During a meeting, the host/alternate host can promote an attendee to Co-Host.
- My Recordings
- Managing Recordings
- Troubleshooting:
- Join a Test Meeting
- Audio: Testing Computer or Device Audio and Audio Echo in a Meeting
- Camera/Video: My Video/Camera Isn’t Working
- Connection: Improving your Connection
- Tutorials:
- Zoom: Getting Started on Windows and Mac
- UNC Gillings SPH: Zoom Guide
- UNC ITS: Zoom FAQ
- Video by Jeff Terrell: Moving to online classes (UNC COMP 590-145, March 18, 2020)
- Microsoft Office 365 Applications
[Please review Office 365 sensitive information guidelines before using these applications.- Teams
- Introduction
- Getting Started
- Group Management
- Microsoft Quick Start Guide (download PDF): Teams QS.pdf
- Other Tutorials: Microsoft Teams End User Training
- OneDrive
- Sakai
- UNC Sakai
- UNC Keep Teaching: Sakai Strategies
- Teams
Other Useful Links:
- UNC Wireless Configuration Portal
- UNC LinkedIn Learning (formerly Lynda.com)
- UNC List Server FAQ
- UNC Carolina Computing Initiative
- UNC Computer Repair Center
- UNC Information Technology Services
