NCIPH offers a number of management consulting services for public health and healthcare clients including organizational assessments, project management, strategic management/planning and quality improvement.

Organizational Assessment

We help our public health and healthcare clients better understand their organization or the stakeholder organizations with which they work. We listen to our clients, and based on their needs, we focus our data collection and analysis on their environment, their performance relative to their mission and goals, their capacity to provide their products and services and to support and empower their workers, and their culture and incentives/rewards. We have worked with many organizations analyzing their conditions and offering practical solutions that map against their mission and goals and recognize their capacity and aspirations.

Project Management

Our team members have worked with many clients to win contracts, plan for, and manage capacity-building (e.g. automating environmental health permitting) and programmatic (e.g. community-based diabetes intervention) projects. Our team includes PMP-certified project managers. NCIPH can also draw upon faculty expertise within the UNC Gillings School of Global Public Health for content expertise on health disparities, chronic diseases, disease surveillance, healthcare transformation and many other topics.

Strategic Management

Healthcare and public health organizations are facing unprecedented challenges as they attempt to address increasing costs of care, enhance quality of care, and engage in healthcare reforms. NCIPH assists clients to better understand and respond to these challenges, providing a range of strategic planning services such as establishing and tracking an organization’s strategic direction, conducting environmental scans, assessing organization capacity and readiness for change, and identifying and clarifying adaptive initiatives (e.g. new service delivery models.) NCIPH has particular expertise in helping NC public health agencies meet state accreditation requirements for strategic planning.

Quality Improvement

We work with public health and healthcare organizations to analyze work processes and identify opportunities for quality improvement. We assist our client organizations in the execution of Plan, Do, Study, Act and LEAN approaches to Quality Improvement. Not only do we work with our clients to improve their work processes, but we also empower them to conduct future QI interventions themselves.

Business Planning

Business planning is a well-established approach for developing a new product or service. UNC is a leader in public health business planning. Since 1999, we have worked with hundreds of different local communities and many state public health agencies to help them build business planning skills and develop real-world public health business plans.

Leadership Development

NCIPH has deep experience with leadership development with healthcare organizations, community groups, public health agencies and individuals from across the field of public health. We can help you design and execute a leadership development program to address the key issues in your community, agency, or state.


Steve Orton, Senior Investigator