This is a continuing professional development course available to North Carolina Area Health Education Centers (AHECs). Learn more about the Gillings School’s partnership with NC AHEC and see our full continuing professional development catalog.

Design Thinking I

Target Audience

Program managers, program developers, health educators, people who are going through a quality improvement (QI) process. Anyone trying to create a program or revamp an old one.

Learning Objectives

  • Participants will be able to list the five steps of design thinking.
  • Participants will be able to describe the role of empathy in design thinking.
  • Participants will start the design thinking process by creating “customer” profiles.


Design thinking, or human-centered design, has as its base the concept that you need to understand and empathize with your “customer” to develop effective programs and processes. This interactive course will introduce you to the five steps involved in the design thinking approach and give you the opportunity to practice the first step: empathy.

This course is one part of a two-part series with Design Thinking II.



1.5 hours

Formats Available

Live webinar

Instructor Information

Steve Orton, PhD
Adjunct Assistant Professor
Department of Health Policy and Management

Request a Course

Local AHECs can request this course by completing our request form.

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135 Dauer Drive
221 Rosenau Hall, CB #8165
Chapel Hill, NC 27599-8165