IIS Services

Instructional and Information Systems (IIS) provides many core IT services for the School. The most frequently used are listed below. Please contact us if you have questions or are seeking information about services that you do not find described here. Some SPH departments, including BIOS, EPID, ESE, HPM, NUTR also maintain local IT services. Please check departmental web pages for more information.

Audio/visual equipment checkout

Faculty, staff and students may check out a variety of portable equipment and accessories from 233 Rosenau Hall, including laptop computers, camcorders, projectors, portable speakers, webcams, and many other items. The AV Reservation Form allows you to view and reserve equipment. See the A/V Equipment section at left for more information.

Classroom technology

We manage and maintain technology located in the classrooms and central conference rooms in Rosenau and McGavran-Greenberg Halls, and in the Michael Hooker Research Center. See the Classroom Technology section at left for a list of supported classrooms and information about the specific technology setup in each room. Please note that the list does NOT include rooms managed by individual departments. For more information, or to schedule an equipment demo in any room, contact AV Services at 919-966-6536 or email at sph_av@unc.edu. We support an automated system for easy capture of classroom-based presentations in the School’s auditoriums, 133 Rosenau Hall and 0001 Michael Hooker Research Center. The system can capture video of the presenter that is synchronized with a display of any content presented through the room’s computer. The captured presentation can be delivered via the web live or made available for on-demand viewing. For more information, contact Jerry Calleson, manager, online instruction group.

Course support

We provide training and assistance with managing courses taught in Sakai and Blackboard. We also offer support for using other teaching and learning technologies such as blogs, wikis, web conferencing, and a variety of tools for creating and sharing online content. For more information, contact Jerry Calleson, manager, online instruction group.

Database support

We provide setup, monitoring and enhancements for the School’s main databases and data marts and assist with other database requests as available. We also support MIS, a financial accounting system used by SPH and a number of other schools and units on campus.

Desktop and laptop support

We set up and configure new university-owned computers, including file transfers from old computers. We resolve hardware and software problems upon request, and test, install and troubleshoot OS updates and software as needed. We also provide instructions for setup of personal mobile devices for use with campus email. Service is available by calling 962-HELP, submitting a ticket at help.unc.edu/help/olhr/, or by walk-in to 223 Rosenau Hall (technicians are often away assisting other clients). See the Request Help section for directions on submitting a help ticket. Please note that this service is fee-based.

File services and printing

We manage and troubleshoot the central School fileshare (H: drive). This includes assistance with setup of new shares and assignment of access rights to individuals or groups. We can also arrange for larger amounts of file space (> 200 GB) upon request – this is a fee-based service offered by the campus. We also assist with connection of printers to the network, and troubleshoot printer network connections.

Security

We work to prevent, investigate, and remedy IT security incidents such as malware attacks. We also provide security assessments on request.

Remote conferencing

We currently provide real-time two-way interactive audio/video communication throughout the school, that we categorize as “Web Conferencing” and “Video Conferencing”.  There is notable confusion associated when using both terms.  They are often used interchangeably. However, the terms have different meanings and purposes.  To learn more about the remote conferencing service and schedule the appropriate session, please visit http://sph.unc.edu/iis/iis-information-technology/video-conferencing-services/.

Web services

We maintain the main School web site, including troubleshooting, bug fixes and new features. We can provide advice and referrals regarding other web projects, including the campus WordPress site web.unc.edu.