Exploring Information Technology Services at UNC

All students must own a laptop meeting the UNC campus minimum requirements.
ITS offers a wide variety of technology support and services for students on and off campus.
The CCI offers high-quality and affordable technology for students, faculty, and staff. Students can purchase Lenovo or Apple computers and peripherals at an educational discount price.
The CRC is a Lenovo-authorized computer repair center, located on campus. We provide students, faculty, and staff with the quickest possible warranty repairs of their CCI purchased Lenovo model laptops and desktops.
The UNC Help site is the home for technology help, support, and resources at the University of North Carolina at Chapel Hill. The site boasts over 1800 documents to help you find a solution to your computing questions. Students can live chat with a help desk consultant or submit a help ticket on this site.
Looking for some immediate help? Students can visit the ITRC’s two walk-in locations for software support for both CCI and non-CCI computers. Here is a list of some of the important services:
  • Works with the Computer Repair Center (CRC) to resolve hardware issues on Lenovo/IBM computers
  • Partitions Mac hard drives for free; this service usually requires that the computer is left with ITRC for 72 hours (helps to optimize running programs like SAS)
  • Installs software/updates for programs like Microsoft Office and virus protection (Symantec)
  • Connects your personal computer to the UNC network
The mission of ITS Software Acquisition is to provide a single, centralized point of contact where information and media may be obtained about University Software site licenses. The ITS Software Acquisition office also provides software media to Students, Faculty, Staff and Visiting Scholars. Procedures for obtaining software will vary depending on the license agreement. Software is free or deeply discounted for students.
The Virtual Lab (VL) allows students the ability to connect to a virtual desktop via any network computer at any location, on or off campus. A VL session is like sitting in front of a station in the ITS Computer Labs and having access to applications, shared files, and CCI printing on your own computer. Applications available through the virtual lab include Adobe Creative Suite 5, Microsoft Office 2010, Matlab, PASW-SPSS Statistics 19, and SAS (important for HBHE 601!).
ITS Computer Labs are accessible across campus; the closest lab is located in the Health Sciences Library (HSL) across from Rosenau Hall. There are 30 work stations available (26 PC’s, 4 iMacs) in HSL.