Cheryll Lesneski, a faculty member of the Public Health Leadership Program, recently published her dissertation as a monograph with VDM. The book is entitled Developing Performance Measures for Public Health: Strategic Benefits of Applying the Balanced Scorecard Framework to Local Public Health Agencies.

 

VDM publishes academic research worldwide. The company approached Dr. Lesneski about publishing her work to address world-wide interest in improving performance of governmental agencies.

The work provides a process for selecting performance measures that are tied to an organization’s mission, vision, and strategic plan using the Balanced Scorecard framework. Measures of performance were identified through a literature review and expert opinions. An advisory council applied selected criteria to the identified indicators of quality performance for the purpose of creating a useful and meaningful set of measures that would help public health practitioners manage change and improve performance.

Four perspectives of local public health agency operations typically present in a Balanced Scorecard–financial, customer, innovation and learning, and internal processes–were adapted to the local public health agency setting. Important contributions of this study were 1) hypothesizing linkages across perspectives of the system to the expected outcomes, 2) establishing a process for building Balanced Scorecards within public health agencies, and 3) identifying common areas for improvement and core measures of performance for use across multiple public health agencies.

 

 

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